Join The Team

Our mission is to make the outdoors accessible and affordable for everyone

Group Leader (NYC)

Sourced Adventures Group Leaders are responsible for facilitating our adventure day trips while ensuring the highest quality experience for our customers. This includes check-in, keeping the set itinerary, and working collaboratively with the resort or tour operator staff on-site. We take our guests skiing, snowboarding, river tubing, whitewater rafting, wine tasting & more. All of our trips are day trips from NYC and return the same day. Our mission is to help people discover the wonder outside their city!

What our Group Leaders do:

- Act as the face of Sourced Adventures
- Engage all customers while maintaining full control of the trip from logistics to safety
- Maintain the set schedule and itinerary of each trip
- Account for every detail of the trip and see to it that each trip runs seamlessly
- Ensure customer satisfaction and provide an excellent customer experience on-site
- Work a minimum of 2-3 trips per month


- Four year bachelor degree strongly preferred
- Demonstrated leadership experience
- Preferably 2+ of professional, leadership or guiding experience
- Ability to be “on” for a full day
- Dynamic and engaging personality
- Great public speaking skills
- Strong problem solving ability
- Passion for adventure and outdoor recreation
- Some Ski/Snowboard, or River Tubing/Kayaking experience preferred but not required

What We Offer:

- Hourly Compensation + Tips
- Comped lift tickets, rental passes, and trips to the ski resorts and other tour operators we work with for every trip you work
- An exciting and dynamic community of like-minded adventure enthusiasts
- The opportunity to go skiing, snowboarding, kayaking, river tubing or whitewater rafting almost anytime you want

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Reservations & Customer Support

We’re looking for an enthusiastic and highly motivated individual with a strong customer service background who is passionate about adventure travel to join our team.

The Reservations & Support Specialist is responsible for handling all of our customer service. You’ll be speaking directly with customers on the phone, answering trip-related questions, taking reservations, and replying to all email support tickets. You’ll also be supporting the operations team as needed and various other administrative tasks as they come up.

This position requires someone able to devise creative solutions to customer service problems without ever letting one slip through the cracks. They will need to be extremely organized and pay absurd attention to detail. We take hundreds of adventure-lovers out on trips each weekend and pride ourselves on offering a very high level of support to each and every customer. The ideal candidate can write extremely well and quickly, can carry on a conversation with anybody, and ideally loves skiing, snowboarding, whitewater rafting, surfing as well as other types of adventure activities.


- Experience working directly in a customer service role and/or in the travel/outdoor industry
- Strong customer service experience; ability to speak to anyone on the phone
- Excellent and concise written and oral communication skills
- Demonstrated problem solving ability; can juggle many complex tasks at once and extremely organized
- Dynamic and engaging personality; loves working with and talking to people
- Comfortable talking on the phone and writing emails all day
- Passion for adventure and outdoor recreation

Bonus Point:

- Tourism, travel industry or tour guiding experience
- Event management experience
- Customer service experience

Apply Now

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Office hours

Monday - Friday
9:00am-5:00pm EST/EDT