Jobs

Sourced Adventures is an adventure travel company based in New York, NY. We’re changing the way locals connect to adventure, and we’re always looking for great people to join us.

Operations Manager (Full-Time, Remote, East Coast)

Operations Manager

Location: Remote, East Coast based

About Us:

We connect locals with organized adventure designed to make outdoor recreation easy and more accessible from the city.

Our goal is to bring our customers fully curated, world-class experiences all while connecting them to other like-minded adventurers along the way.

Responsibilities:

We’re looking for an enthusiastic and highly motivated individual with a strong operations & customer service background who is passionate about adventure travel to join our team.

The Operations Manager is responsible for seeing our trips through from start to finish. In the office during the week you’ll be handling all vendor communication, customer service, guide hiring and management, trip prep to take hundreds of our adventure-loving customers on trips and on the weekend you’ll be overseeing the trips themselves.

This position requires someone able to think on their feet to devise creative solutions to problems on-site, and manage complex logistics to create a seamless operation. They will need to be extremely organized and pay absurd attention to detail. The ideal candidate can write clearly and quickly, can carry on a conversation with anybody, and ideally loves skiing, snowboarding, whitewater rafting, surfing as well as other types of adventure activities.

Requirements:

  • Experience working directly in an operations role and/or in the travel industry
  • Strong operations and/or customer service experience, preferably in the travel or event industry
  • Absurd attention to detail
  • Experience managing complex logistics
  • Loves working with and talking to people
  • Excellent and concise written and oral communication skills
  • Demonstrated problem solving ability
  • Dynamic and engaging personality
  • Comfortable talking on the phone
  • Passion for adventure and the outdoor recreation

Bonus Points:

  • Tourism or tour guiding experience
  • Event management experience
  • Experience leading groups of adults
  • Customer service experience
  • Whitewater Rafting or Ski/Snowboard experience is a plus

Perks:

  • Competitive compensation
  • Unlimited lift tickets, rental passes, and trips to the ski resorts and other tour operators we work with
  • An exciting and dynamic startup work environment with like-minded adventure enthusiasts
  • The opportunity to go skiing, snowboarding, or rafting almost anytime you want

We’re changing the way people think about getting out, and we’re looking for great people to join us!

Apply to Operations Manager role

Reservations & Support Specialist (Full-Time, Remote)

Reservations & Customer Support

Location: Remote, Full-Time

About Us:

We connect locals with organized adventure designed to make outdoor recreation easy and more accessible from the city.

Our goal is to bring our customers fully curated, world-class experiences all while connecting them to other like-minded adventurers along the way.

Responsibilities:

We’re looking for an enthusiastic and highly motivated individual with a strong customer service background who is passionate about adventure travel to join our team.

The Reservations & Support Specialist is responsible for handling all of our customer service. You’ll be speaking directly with customers on the phone, answering trip-related questions, taking reservations, and replying to all email support tickets. You’ll also be supporting the operations team as needed and various other administrative tasks as they come up.

This position requires someone able to devise creative solutions to customer service problems without ever letting one slip through the cracks. They will need to be extremely organized and pay absurd attention to detail. We take hundreds of adventure-lovers out on trips each weekend and pride ourselves on offering a very high level of support to each and every customer. The ideal candidate can write extremely well and quickly, can carry on a conversation with anybody, and ideally loves skiing, snowboarding, whitewater rafting, surfing as well as other types of adventure activities.

Requirements:

  • Experience working directly in a customer service role and/or in the travel/outdoor industry (1-2 years)
  • Strong customer service experience; ability to speak to anyone on the phone
  • Excellent and concise written and oral communication skills
  • Demonstrated problem solving ability; can juggle many complex tasks at once and extremely organized
  • Dynamic and engaging personality; loves working with and talking to people
  • Comfortable talking on the phone and writing emails all day
  • Passion for adventure and outdoor recreation

Bonus Points:

  • Tourism, travel industry or tour guiding experience
  • Event management experience
  • Customer service experience

Perks:

  • Competitive compensation
  • An exciting and dynamic startup work environment with like-minded adventure enthusiasts

We’re changing the way people think about getting into the outdoors, and we’re looking for great people to join us!

Apply to Reservations & Support Specialist role

Group Leader (NYC, DC, Boston, Chicago)

Group Leader

Locations: New York City, Boston, Chicago, Washington D.C.

Job Description:

Sourced Adventures Group Leaders are responsible for facilitating our adventure trips while ensuring the highest quality experience for our customers. This includes check-in, keeping the set itinerary, and working collaboratively with the resort or tour operator staff on-site.

What our Group Leaders do:

  • Act as the face of Sourced Adventures
  • Engage all customers while maintaining full control of the trip from logisitics to safety
  • Maintain the set schedule and itinerary of each trip
  • Account for every detail of the trip and see to it that each trip runs seamlessly
  • Ensure customer satisfaction and provide excellent customer service
  • Work a minimum of 2-3 trips per month

Qualifications:

  • Four year bachelor degree strongly preferred
  • Demonstrated leadership experience
  • Preferrably 2+ of professional or guiding experience
  • Ability to be “on” for a full day
  • Dynamic and engaging personality
  • Great public speaking skills
  • Strong problem solving ability
  • Passion for adventure and outdoor recreation
  • Some Ski/Snowboard, or Whitewater Rafting experience strongly preferred but not required

What We Offer:

  • Competitive day rate compensation
  • Comped lift tickets, rental passes, and trips to the ski resorts and other tour operators we work with for every trip you work
  • An exciting and dynamic work environment with like-minded adventure enthusiasts
  • The opportunity to go skiing or snowboarding or whitewater rafting almost anytime you want

We’re changing the way locals think about getting out, and we’re looking for great people to join us!

Apply to Group Leader role


Feel like you would be a great addition to the team for a position that you don’t see listed here? Drop us a line and tell us why!