Thank you for your feedback
Thank you for your feedback and we are so sorry to hear that the trip did not meet your expectations. Our team will review your rating and may be in touch to gather further information regarding your experience. We are constantly trying to improve our service and we understand that this time we let you down.
Would you mind if we gave you a quick call to hear about what went wrong? It would help immensely to understand how we can prevent it from happening again in the future. Our goal is to make it right by you, just choose a time that is good for you here.
Thank you again and we sincerely apologize for the experience you had and we hope to win you back soon!